> ## Documentation Index
> Fetch the complete documentation index at: https://help.chimeedu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact ChimeEdu Support — Help, Bugs & Response Times

> Contact ChimeEdu support, check platform status, report a bug, and find the fastest path to the help you need — response times included.

The ChimeEdu support team is here to help. Choose the right channel below to get the fastest response.

<Tip>
  Before reaching out, check the **platform status page** at [status.chimeedu.com](https://status.chimeedu.com). If there's an active incident, your issue may already be known and in progress.
</Tip>

<CardGroup cols={2}>
  <Card title="Knowledge Base" icon="book-open" href="https://docs.chimeedu.com">
    Browse guides, tutorials, and answers to common questions — including the articles right here in this Help & Support section. Search for your topic to find step-by-step help fast.
  </Card>

  <Card title="Contact Form" icon="message" href="https://app.chimeedu.com/contact">
    Send a message to the ChimeEdu team for general questions and feedback. Fill in your name, email, and a description of your question. Typical response: **24–48 business hours**.
  </Card>

  <Card title="Report an Issue" icon="bug" href="https://app.chimeedu.com/report-issue">
    Spotted a bug or unexpected behaviour? Use the issue report form to share the details. Include your browser and device info for the fastest resolution.
  </Card>

  <Card title="Platform Status" icon="signal" href="https://status.chimeedu.com">
    Check real-time operational status for the ChimeEdu platform and services. If there's an outage or degraded service, it will be shown here.
  </Card>

  <Card title="Accessibility Support" icon="universal-access" href="mailto:accessibility@chimeedu.com">
    For accessibility-specific questions or to report an accessibility barrier, email **[accessibility@chimeedu.com](mailto:accessibility@chimeedu.com)**. Response target: **5 business days**.
  </Card>
</CardGroup>

## Response Times

| Channel                 | Response Time                |
| ----------------------- | ---------------------------- |
| Contact form / email    | 24–48 hours on business days |
| Issue report form       | 24–48 hours on business days |
| Accessibility enquiries | Within 5 business days       |

<Note>
  Response times apply to **business days only**. Messages sent on weekends or public holidays will be picked up on the next working day.
</Note>

## What to Include in a Support Request

To help the team resolve your issue as quickly as possible, include the following in your message:

* **Your account email address** — so the team can locate your account
* **A clear description of the issue** — what you expected to happen and what actually happened
* **Steps to reproduce** — if applicable, describe the sequence of actions that led to the problem
* **Browser and device info** — for example: "Chrome 125 on Windows 11" or "Safari on iPhone 15"
* **Any error messages** — copy the exact text or attach a screenshot

The more detail you provide upfront, the faster the team can help you without needing to ask follow-up questions.

## ChimeBot — AI-Powered Support Assistant

ChimeBot is ChimeEdu's built-in AI support assistant. It's available to users on **all plans** — Free, Plus, and Premium — and can answer common questions about using the platform, navigating features, and troubleshooting issues.

You can access ChimeBot directly from your **platform dashboard** — look for the ChimeBot icon or the help menu in the navigation. ChimeBot is available any time, even outside business hours, so it's a great first stop when you have a quick question.

<Note>
  ChimeBot handles common questions well, but for complex issues, account problems, or bugs, use the [contact form](https://app.chimeedu.com/contact) or [issue report form](https://app.chimeedu.com/report-issue) to reach the human support team.
</Note>


## Related topics

- [Fix ChimeEdu Account and Login Issues — Help Guide](/help/account-and-login.md)
- [ChimeEdu Activities and Quiz Troubleshooting Guide](/help/activities-and-quizzes.md)
- [ChimeEdu Student FAQs — Quizzes, Accounts & Progress](/help/faq-students.md)
- [ChimeEdu Teacher FAQs — Classrooms, Activities & Plans](/help/faq-teachers.md)
- [ChimeEdu Changelog — Latest Updates and New Features](/help/changelog.md)