> ## Documentation Index
> Fetch the complete documentation index at: https://help.chimeedu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix: The Google Drive Picker Won't Open

> If the Google Drive picker only dims the screen and never opens, your browser is blocking Google's cookies. Here's how to fix it in Chrome, Safari, and Firefox.

When you click **Browse Google Drive** to attach a file, a window from Google should appear so you can choose the file you want. If instead the screen just dims and nothing opens — or you see a short message about third-party cookies — this page explains why, and how to fix it in a few clicks.

<Note>
  Nothing is wrong with your ChimeEdu account or your files. This is a browser **privacy setting** getting in the way of Google's file picker, and it's quick to sort out.
</Note>

## What causes this

The Google Drive picker is a small window that comes straight from Google and opens **inside** ChimeEdu. For Google to show it, your browser has to let Google set a small file called a **cookie** while you're on the ChimeEdu website. Two common settings stop that from happening:

* **Third-party cookies are switched off.** To protect your privacy, many browsers block "third-party" cookies — cookies from a company other than the site in your address bar. Google's picker needs one of those cookies to appear, so blocking them blocks the picker too.
* **You aren't signed in to Google in this browser.** The picker needs to know which Google account's files to show you. If you're not signed in to Google, it has nothing to display.

**Private and Incognito windows turn both of these off by default** — so if you're browsing in one of those, that is almost always the reason.

<Tip>
  **The fastest fix:** open ChimeEdu in a normal window (not a Private or Incognito one), make sure you're [signed in to Google](https://accounts.google.com), and try again. If that works, you don't need to change any settings at all.
</Tip>

## Fix it in your browser

If you'd rather keep using the window you're in, allow cookies for Google using the steps for your browser below. You only need to do this once.

### Google Chrome

<Steps>
  <Step title="Open Chrome's cookie settings">
    Click the three-dot menu in the top-right corner, choose **Settings**, then open **Privacy and security → Third-party cookies**.
  </Step>

  <Step title="Allow cookies for Google">
    Choose **Allow third-party cookies**. If you'd prefer to keep them blocked everywhere else, instead find **Allowed to use third-party cookies**, click **Add**, and enter `[*.]google.com` — this permits Google only and leaves the rest of your protection on.
  </Step>

  <Step title="Go back to ChimeEdu">
    Return to your ChimeEdu tab, refresh the page, and click **Browse Google Drive** again.
  </Step>
</Steps>

### Safari

<Steps>
  <Step title="Open Safari's privacy settings">
    On a Mac, open **Safari → Settings → Privacy**. On an iPad or iPhone, open the **Settings** app and tap **Safari**.
  </Step>

  <Step title="Turn off cross-site tracking">
    Switch off **Prevent cross-site tracking**, and make sure **Block all cookies** is also turned off.
  </Step>

  <Step title="Go back to ChimeEdu">
    Return to your ChimeEdu tab, refresh the page, and click **Browse Google Drive** again.
  </Step>
</Steps>

### Firefox

<Steps>
  <Step title="Open the protection panel">
    While you're on ChimeEdu, click the **shield icon** just to the left of the web address.
  </Step>

  <Step title="Turn off Enhanced Tracking Protection for ChimeEdu">
    Switch **Enhanced Tracking Protection** to **off** for this site. This applies only to ChimeEdu and leaves your protection switched on everywhere else.
  </Step>

  <Step title="Go back to ChimeEdu">
    The page reloads on its own. Click **Browse Google Drive** again to try the picker.
  </Step>
</Steps>

## After you change the setting

1. **Refresh** your ChimeEdu tab so the new setting takes effect.
2. Make sure you're **signed in to Google** — visit [accounts.google.com](https://accounts.google.com) and sign in with the account whose Drive you connected.
3. Click **Browse Google Drive** again. The picker should now open normally.

<Note>
  Still stuck after trying the steps above? [Contact support](/help/contact-and-support) and let us know which browser and device you're using — that helps us point you to the right fix quickly.
</Note>