Knowledge Base
Browse guides, tutorials, and answers to common questions — including the articles right here in this Help & Support section. Search for your topic to find step-by-step help fast.
Contact Form
Send a message to the ChimeEdu team for general questions and feedback. Fill in your name, email, and a description of your question. Typical response: 24–48 business hours.
Report an Issue
Spotted a bug or unexpected behaviour? Use the issue report form to share the details. Include your browser and device info for the fastest resolution.
Platform Status
Check real-time operational status for the ChimeEdu platform and services. If there’s an outage or degraded service, it will be shown here.
Accessibility Support
For accessibility-specific questions or to report an accessibility barrier, email accessibility@chimeedu.com. Response target: 5 business days.
Response Times
Response times apply to business days only. Messages sent on weekends or public holidays will be picked up on the next working day.
What to Include in a Support Request
To help the team resolve your issue as quickly as possible, include the following in your message:- Your account email address — so the team can locate your account
- A clear description of the issue — what you expected to happen and what actually happened
- Steps to reproduce — if applicable, describe the sequence of actions that led to the problem
- Browser and device info — for example: “Chrome 125 on Windows 11” or “Safari on iPhone 15”
- Any error messages — copy the exact text or attach a screenshot
ChimeBot — AI-Powered Support Assistant
ChimeBot is ChimeEdu’s built-in AI support assistant. It’s available to users on all plans — Free, Plus, and Premium — and can answer common questions about using the platform, navigating features, and troubleshooting issues. You can access ChimeBot directly from your platform dashboard — look for the ChimeBot icon or the help menu in the navigation. ChimeBot is available any time, even outside business hours, so it’s a great first stop when you have a quick question.ChimeBot handles common questions well, but for complex issues, account problems, or bugs, use the contact form or issue report form to reach the human support team.