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Your ChimeEdu account holds your classrooms, student data, and everything you’ve built as an educator — so protecting it is important. ChimeEdu offers two layers of enhanced security beyond a standard password: Two-Factor Authentication (2FA) using an authenticator app, and Passkeys using your device’s built-in biometric authentication. You can enable one or both, and ChimeEdu will notify you by email whenever your security settings change.

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Two-Factor Authentication (2FA)

Two-factor authentication adds a second verification step to your sign-in. Even if someone obtains your password, they cannot access your account without also having the one-time code generated by your authenticator app.

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What you’ll need

A free authenticator app installed on your smartphone, such as:
  • Google Authenticator (iOS / Android)
  • Authy (iOS / Android)
  • Microsoft Authenticator (iOS / Android)

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How to enable 2FA

1

Open your account security settings

Sign in to ChimeEdu and navigate to your Account Settings, then select the Security section.
2

Select Two-Factor Authentication

Click Enable Two-Factor Authentication. ChimeEdu will display a QR code and a backup setup key.
3

Scan the QR code

Open your authenticator app and scan the QR code shown on screen. The app will add a new ChimeEdu entry and begin generating 6-digit codes that refresh every 30 seconds.
4

Enter the verification code

Type the current 6-digit code from your authenticator app into the confirmation field on the ChimeEdu setup screen, then click Verify and Enable.
5

Save your backup codes

ChimeEdu will display a set of one-time backup codes. Store these somewhere safe — they let you recover access to your account if you ever lose your phone or authenticator app.

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Signing in with 2FA

Once 2FA is enabled, the sign-in process has two steps:
  1. Enter your email and password as normal.
  2. When prompted, open your authenticator app and enter the current 6-digit code.
Each code is valid for 30 seconds. If it expires before you enter it, simply wait for the next code to appear in your app.

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Disabling 2FA

To turn off 2FA, return to Account Settings → Security and select Disable Two-Factor Authentication. You’ll be asked to confirm with your current password. ChimeEdu will send an email notification confirming the change.

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Passkeys

A passkey replaces your password with your device’s built-in biometric authentication — Face ID, Touch ID, Windows Hello, or a device PIN. Passkeys are phishing-resistant and faster to use than a password, and they work in all modern browsers on both desktop and mobile.

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How to set up a passkey

1

Open your account security settings

Sign in to ChimeEdu and go to Account Settings → Security.
2

Register a new passkey

Click Add Passkey. Your browser will prompt you to authenticate using your device’s biometric method (Face ID, Touch ID, Windows Hello, or device PIN).
3

Name your passkey

Give the passkey a recognizable name — for example, “MacBook Pro” or “iPhone 15” — so you can identify it later if you manage multiple devices.
4

Confirm and save

Approve the biometric prompt. ChimeEdu will register the passkey and list it in your security settings. The setup is complete.

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Signing in with a passkey

  1. Go to app.chimeedu.com/login.
  2. Click Sign in with Passkey.
  3. Your browser will prompt you to authenticate using the biometric method linked to your passkey (e.g. Face ID or Windows Hello).
  4. Approve the prompt — you’re signed in immediately. No password required.
You can register passkeys on multiple devices — for example, your school laptop and your personal phone — so you always have a convenient sign-in method available.

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Managing and removing passkeys

Your registered passkeys are listed in Account Settings → Security. To remove a passkey, click the delete icon next to it and confirm with your password. Removing a passkey does not affect other sign-in methods.

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Google sign-in

If the email on your ChimeEdu account is a Google account — a school Google Workspace address or a Gmail address — you can sign in with Continue with Google instead of typing a password. It is a convenience, not a security layer: two-factor authentication still applies, and your password, passkeys and email sign-in links keep working. Setup and day-to-day use are covered in Sign In with Google.

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Managing Google sign-in

The Google sign-in section of Account Settings → Security shows whether a Google account is linked and when.
  • Linking happens automatically the first time you use Continue with Google, or you can click Continue with Google in that section. Only a Google account with the same email as your ChimeEdu account can be linked — a different Google email is refused.
  • Unlinking: click Unlink, then Confirm. Nothing else about your account changes, and you can link again later.
  • ChimeEdu stores only your Google account identifier and the time it was linked — not your Google password, contacts, Drive, or profile picture.

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Password requirements

If you’re using password-based sign-in, your ChimeEdu password must meet all of the following requirements:
  • At least 12 characters long
  • At least one uppercase letter (A–Z)
  • At least one lowercase letter (a–z)
  • At least one number (0–9)
  • At least one symbol (e.g. !, @, #, $)
Never share your ChimeEdu password with students or colleagues. If you believe your password has been compromised, reset it immediately at app.chimeedu.com/forgot-password.

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Security email notifications

ChimeEdu automatically sends a notification to your registered email address whenever any of the following security events occur:
  • Your password is changed
  • Two-Factor Authentication is enabled or disabled
  • A new passkey is registered or removed
  • Google sign-in is linked to or unlinked from your account
  • A sign-in is detected from an unrecognised device or location
If you receive a security notification for an action you didn’t take, reset your password immediately and contact ChimeEdu support.