Two-Factor Authentication (2FA)
Two-factor authentication adds a second verification step to your sign-in. Even if someone obtains your password, they cannot access your account without also having the one-time code generated by your authenticator app.What you’ll need
A free authenticator app installed on your smartphone, such as:- Google Authenticator (iOS / Android)
- Authy (iOS / Android)
- Microsoft Authenticator (iOS / Android)
How to enable 2FA
1
Open your account security settings
Sign in to ChimeEdu and navigate to your Account Settings, then select the Security section.
2
Select Two-Factor Authentication
Click Enable Two-Factor Authentication. ChimeEdu will display a QR code and a backup setup key.
3
Scan the QR code
Open your authenticator app and scan the QR code shown on screen. The app will add a new ChimeEdu entry and begin generating 6-digit codes that refresh every 30 seconds.
4
Enter the verification code
Type the current 6-digit code from your authenticator app into the confirmation field on the ChimeEdu setup screen, then click Verify and Enable.
5
Save your backup codes
ChimeEdu will display a set of one-time backup codes. Store these somewhere safe — they let you recover access to your account if you ever lose your phone or authenticator app.
Signing in with 2FA
Once 2FA is enabled, the sign-in process has two steps:- Enter your email and password as normal.
- When prompted, open your authenticator app and enter the current 6-digit code.
Each code is valid for 30 seconds. If it expires before you enter it, simply wait for the next code to appear in your app.
Disabling 2FA
To turn off 2FA, return to Account Settings → Security and select Disable Two-Factor Authentication. You’ll be asked to confirm with your current password. ChimeEdu will send an email notification confirming the change.Passkeys
A passkey replaces your password with your device’s built-in biometric authentication — Face ID, Touch ID, Windows Hello, or a device PIN. Passkeys are phishing-resistant and faster to use than a password, and they work in all modern browsers on both desktop and mobile.How to set up a passkey
1
Open your account security settings
Sign in to ChimeEdu and go to Account Settings → Security.
2
Register a new passkey
Click Add Passkey. Your browser will prompt you to authenticate using your device’s biometric method (Face ID, Touch ID, Windows Hello, or device PIN).
3
Name your passkey
Give the passkey a recognisable name — for example, “MacBook Pro” or “iPhone 15” — so you can identify it later if you manage multiple devices.
4
Confirm and save
Approve the biometric prompt. ChimeEdu will register the passkey and list it in your security settings. The setup is complete.
Signing in with a passkey
- Go to app.chimeedu.com/login.
- Click Sign in with Passkey.
- Your browser will prompt you to authenticate using the biometric method linked to your passkey (e.g. Face ID or Windows Hello).
- Approve the prompt — you’re signed in immediately. No password required.
Managing and removing passkeys
Your registered passkeys are listed in Account Settings → Security. To remove a passkey, click the delete icon next to it and confirm with your password. Removing a passkey does not affect other sign-in methods.Password requirements
If you’re using password-based sign-in, your ChimeEdu password must meet all of the following requirements:- At least 10 characters long
- At least one uppercase letter (A–Z)
- At least one lowercase letter (a–z)
- At least one number (0–9)
- At least one symbol (e.g.
!,@,#,$)
Security email notifications
ChimeEdu automatically sends a notification to your registered email address whenever any of the following security events occur:- Your password is changed
- Two-Factor Authentication is enabled or disabled
- A new passkey is registered or removed
- A sign-in is detected from an unrecognised device or location